What is the the DAO Help Desk?
This DAO Help Desk is the tool to communicate sales and support needs for our O/O digital products and assets for the Broadcast Division at Salem.
•Owned and Operated Orders (O/O)
•Owned and Operated Support
For markets that are in Phase 2 the DAO Help Desk should be utilized for our o/o and DMS products:
•Owned and Operated Orders (O/O)
•Owned and Operated Support
•DMS Orders and Support
This does not replace the IT Help Desk you engage with at HelpDesk@salem.cc for your IT needs.
Why do we have the DAO Help Desk?
Our goal is to provide you and your teams with the help you need for orders, support questions, and any other issue you have regarding Digital systems and fulfillment.
The Help Desk holds all parties accountable to timelines and provides transparency to the process.
The Help Desk will allow us to collect information on the most common problems and be proactive with training and or solutions!
Enter all pertinent details to help us route your request to the right team:
Is this O/O or is this for DMS?
Is this a ticket for support or an order?
What type of help are you needing?
Enter all pertinent details to help us route your request to the right team:
What type of DMS ticket am I submitting?
•Is this a ticket for a new Needs Assessment Form or proposal support?
•Is this a ticket for a new DMS order or DMS order support?
•Is this a ticket for a new creative order or request?
Enter all pertinent details to help us route your request to the right team:
What type of Needs Assessment ticket are you submitting?
•Do I need a budget or do I need a custom media plan (NAF)?
•Is this a ticket for a current proposal?
•Is this proposal for an internal station promotion?
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